Cancellations, Returns & Refunds

CANCELLATION

In accordance with the Consumer Contracts Regulations 2013, you have 14 days from the day after you receive your order to cancel your contract with Framework Sports. Should you wish to do this we require written notification via email or post. You may do this either before you receive your parcel or within the package when it is returned. Any cancelled items must be returned to us in a re-saleable condition, unused and complete with original packaging.

RETURNS

You can return any item within 28 days of receipt for a refund or to exchange the same item (if applicable). If you wish to return goods, please ensure that the item is adequately packaged and include a brief note inside the parcel explaining the reason for return. We cannot be held responsible for items lost or delayed in transit on the way back to us. Please ensure all returns are sent to the following address:

Framework Sports & Marketing Ltd
Unit 18A Buriton Business Park
Mapledurham Lane
Weston
Petersfield
Hampshire
GU32 3NJ

You should arrange for the item to be returned to us using a carrier of your choice. We always recommend that returns are sent via recorded/tracked delivery as you are liable for the item until it is received and signed for by Framework Sports. Framework Sports shall only reimburse your return postage costs for a product if it is declared faulty by our returns department or if we have made an error when shipping out the original order. Faulty Product Returns: In some cases, we may be able to handle complaints about possible faulty products if you send us some pictures of the damage and we will endeavour to process the claim without receiving the item back. Please note we are not always able to process claims of faulty goods using images alone. All goods are inspected on return. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with not in accordance with normal use.

REFUNDS

Upon receipt of the returned goods by Framework Sports, we will give you a full refund of the amount paid (in GBP) or an exchange credit as required. Your refund will be issued within 14 days of receipt and the funds transferred using the same method as used in the original sale transaction.