Order & Delivery Policy

All orders placed through the website are subject to Framework Sports acceptance. This means that Framework Sports may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason and without liability. If we are unable to supply the goods requested, we will cancel the order and any pending transactions promptly. Please be aware that funds may take several days to reallocate in your account. Pre-order dates are provisional and although we receive most stock on time, we cannot be held responsible for any costs incurred for your time or services paid for if there are delays in receiving stock from our suppliers or eventual non-supply of product.

UK SHIPPING METHOD

We currently use either Royal Mail 24 or DPD courier service depending on the size/value of package. We aim to despatch all orders the same day they are received (excluding pre-orders) although this may not always be possible for reasons such as stock availability or volume of orders being processed on any particular day. In general, if an order is placed by 13:00 hrs on a normal business weekday, Framework Sports will despatch via Royal Mail or DPD on the same business day.

DELIVERY CHARGES

We aim to keep delivery charges to a minimum and only cover our costs with either Royal Mail or DPD. Please note that the shipping cost of the Slinger Bag is already included in the price for orders with a destination of mainland UK. Additional shipping charges will apply on all product orders for shipment to Isle of Wight, Isle of Man, Channel Islands, Northern Ireland, Eire, Scottish Highlands, Scottish Isles and Scilly Isles and these extra charges will be notified at checkout for website orders and over the phone for phone orders. Should you have any questions about delivery charges, please either call us on +44 (0)1730 893018 or email us at sales@frameworksports.com. We are always on hand to answer your queries.

GOODS SOLD TO OVERSEAS CUSTOMERS

The United Kingdom officially left the EU on 31st January 2020 and the 11 month transitional period ended on 1st January 2021. There are important changes that our customers purchasing from an EU country (or further afield) need to consider.

All orders that are shipping outside the UK are treated as ‘Exports’. Such shipments are zero-rated for VAT purposes meaning that no VAT will be charged on your invoice from Framework Sports. When shipping ‘export’ orders, Framework is legally bound to complete a custom’s declaration detailing the shipment contents, value, commodity code and recipient details. Please note that the recipient of the goods will be required to pay customs and/or VAT charges locally before they are able to claim the parcel. These charges will depend on the country order is sent to, the value of the order and whether it is a gift or a commercial sale.

PAYMENT METHODS

Framework Sports accepts the following forms of payment:

  • UK Bank Transfer (BACS)
    NAT WEST BANK
    Sort Code 51-61-09.
    Account 70094616
    Framework Sports & M
  • International Bank Transfer
    BIC: NWBKGB2L
    IBAN: GB98NWBK51610970094616
    Framework Sports & M
  • Credit Card (Visa, Mastercard)
  • Debit Cards (Visa, Maestro)